Solutions
Collection Centres
A collection centre lives on the relationship with its processing lab — and that relationship runs on credit.
What usually goes wrong
- ×Credit balance with the processing lab tracked in a diary
- ×Disputes over what was sent and what was billed
- ×Patients calling the centre for reports the lab has already released
How 365LabPro handles it
- ✓A wallet ledger per centre, with every debit tied to a bill number
- ✓Bookings refused before creation when the credit limit is exhausted
- ✓Reports delivered directly to the patient by WhatsApp, SMS or email
Frequently asked questions
How does the credit limit work?
Each centre has a credit limit and a wallet. Bills draw against it and deposits credit it. When a new bill would exceed the available credit, it is refused before anything is created.
Can we see a statement of what we owe?
Yes. The ledger lists every credit and debit with the bill number and date, and the balance is calculated from those entries rather than a stored figure.
Does the patient get the report directly?
Yes, if the lab configures WhatsApp, SMS or email delivery. Reports go out as time-limited signed links.
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